- Introduction
These Terms of Service apply to your use of the Novaparasolpro website and your purchase of products offered by Black Umbrella GmbH (operated under the Novaparasolpro brand).
By accessing our website or placing an order, you agree to these Terms of Service and the applicable terms described on our website.
- Company Information
Novaparasolpro is operated by the following company:
Brand: Novaparasolpro
Company Name: Black Umbrella GmbH
Address: Lassahner Str. 73, 19300, Grabow
Tel: +49 3875 6349963
Email: umbrella@novaparasolpro.com
Website: www.novaparasolpro.com
- Product Information
Novaparasolpro offers parasols to customers in the European market.
We strive to ensure accurate product descriptions, images, sizes, and related information are provided on our website. We encourage customers to carefully read the product details before placing an order.
Product appearance may vary slightly due to differences in product characteristics, manufacturing processes, or monitor settings.
- Ordering Process
Customers can place orders through the Novaparasolpro website by selecting products, providing the necessary information, and completing the checkout process.
Before confirming the order, customers are responsible for verifying the selected products, shipping information, and order details.
After successful order submission, customers will receive an order confirmation email sent to the email address provided at checkout.
- Payment Terms
Unless otherwise stated at checkout, payment must be completed at the time of purchase.
Available payment methods will be displayed during checkout. All payment information must be accurate and complete for the order to be processed successfully.
- Delivery and Shipping
Novaparasolpro serves customers throughout Europe and partners with well-known logistics companies including DHL, FedEx, and UPS Priority.
Standard delivery times are as follows:
Order Processing: Follows the order processing flow.
Delivery Time: Approximately 5-12 business days.
After the order is shipped, the customer will receive tracking updates at the email address provided at checkout.
Tracking notifications will be sent at key stages of delivery, including:
Order shipment confirmation
Arrival at the logistics center
Local delivery arrangements
Other relevant tracking updates provided by the carrier.
Delivery times may vary depending on the destination, carrier operations, public holidays, or other factors affecting transport.
- Delivery Delays
If an order exceeds the standard delivery time, Novaparasolpro will review the situation and communicate with the relevant carrier to investigate the delivery status.
After reviewing the available information and circumstances, Novaparasolpro will determine an appropriate solution, including a refund or exchange (if applicable).
- Risk and Transfer of Ownership
In accordance with applicable European consumer protection regulations, the risk of loss or damage to the purchased goods rests with Novaparasolpro until the customer or a customer-designated third party actually receives the goods.
The transfer of ownership will be conducted in accordance with applicable German and European laws.
- Right of Withdrawal
Under applicable consumer protection regulations, in applicable European markets, customers have the right to withdraw their purchase without cause within 14 days.
The withdrawal period is calculated from the date the customer or a third party designated by the customer receives the goods.
To exercise the right of withdrawal, customers should contact Novaparasolpro by email:
Email: umbrella@novaparasolpro.com
Customers should provide relevant order information so that we can process their request efficiently.
- Returns and Refunds
If a customer exercises the right of withdrawal, the return process will be handled in accordance with applicable European consumer protection regulations.
Upon receiving a return request, please return the product according to the instructions provided by Novaparasolpro.
If the product arrives damaged or has other product-related issues, customers can contact our customer service team after receiving the order and provide relevant evidence, such as photos showing the problem.
After reviewing the information you provide, Novaparasolpro may arrange a suitable solution, including a refund or replacement (if applicable). For certain items that have been confirmed damaged, customers may not need to return the affected items.
- Customer Responsibility
Customers are responsible for providing accurate order information, including contact details and delivery information.
Upon receiving an order, customers should carefully read the product information and follow all applicable product instructions.
- Website Use
Customers agree to use the Novaparasolpro website in accordance with applicable law and these Terms of Service.
Any use that interferes with the proper functioning of the website or violates applicable law is not permitted.
- Limitation of Liability
Black Umbrella GmbH remains obligated to fulfill its obligations under applicable German and European law.
To the extent permitted by law, Novaparasolpro shall not be liable for losses caused by circumstances beyond its reasonable control, including events affecting transport services, natural disasters, or actions of third parties.
Nothing in these Terms of Service limits any rights enjoyed by the customer under applicable mandatory consumer protection laws.
- Changes to Terms
Black Umbrella GmbH may update these Terms of Service as necessary to reflect changes in legal requirements, business operations, or website services.
The current version posted on the Novaparasolpro website applies to future orders.
- Contact Information
For any questions regarding these Terms of Service, orders, shipping, or customer support, please contact:
Phone: +49 3875 6349963
Email: umbrella@novaparasolpro.com
