- Introduction
This refund policy applies to purchases made through Novaparasolpro (a brand of Black Umbrella GmbH).
This policy explains the processing of refunds, returns, order issues, and customer requests in accordance with applicable German and European consumer protection regulations.
- Company Information
Brand: Novaparasolpro
Company Name: Black Umbrella GmbH
Address: Lassahner Str. 73, 19300, Grabow
Tel: +49 3875 6349963
Email: umbrella@novaparasolpro.com
Website: www.novaparasolpro.com
Country: Germany
- Payment Methods
Novaparasolpro accepts common payment methods, including:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Other e-wallets available at checkout
Customers should ensure that the payment information provided at checkout is accurate and complete.
- Right of Return
Customers located in the applicable European market have a statutory right of return within 14 days under European consumer protection regulations.
The return period begins from the date the customer or a third party designated by the customer receives the goods.
Customers wishing to exercise their right of return should contact Novaparasolpro by email:
Email: umbrella@novaparasolpro.com
Customers should provide order details and relevant information so that we can process the return request.
- Return Address
For approved returns, customers should send the goods to:
Address: Lassahner Str. 73, 19300, Grabow
Customers should contact Novaparasolpro for applicable return instructions before sending any returned goods.
- Product Problems, Damage, or Defective Products
If customers receive damaged or defective products, please contact Novaparasolpro by email after receiving the order.
Customers should provide:
Order Number
Problem Description
Photos showing the condition of the goods
Novaparasolpro will assess your request after reviewing the information provided and may arrange a suitable solution, including a refund or replacement (if applicable).
For some confirmed damaged goods, customers may not need to return the affected goods. Photographic evidence may be sufficient for reviewing the request.
- Delivery Delay and Refund Requests
Novaparasolpro partners with the following logistics providers:
DHL
FedEx
UPS Priority Service
Standard delivery time is approximately:
5-12 business days
During important delivery stages, including shipment, logistics location updates, and local delivery arrangements, we will send tracking updates to the email address you provided at checkout.
If the order exceeds the standard delivery time, Novapalpro will review the delivery information and communicate with the relevant carrier to investigate the specific circumstances.
After reviewing the situation, Novapalpro will determine a suitable solution, including a full refund or arranging a replacement depending on the specific circumstances.
- Refund Processing
Once your refund request is approved, it will be processed using the original payment method you used at checkout.
Refund arrival time may vary depending on your payment service provider and financial institution.
- Order Information Accuracy
Customers are responsible for providing accurate contact and shipping information when placing an order.
If the information provided is incorrect, customers should contact Novaparasolpro immediately so we can review the order details.
- Contact Information
For refund requests, return inquiries, or order-related assistance, please contact:
Email: umbrella@novaparasolpro.com
