- Introduction
This shipping policy outlines the shipping arrangements for orders placed through Novaparasolpro (a brand under Black Umbrella GmbH).
We provide shipping services to customers in the European market and are committed to providing clear information on order processing, tracking, and delivery procedures.
- Company and Shipping Address
All orders are processed by the following company:
Black Umbrella GmbH
Brand: Novaparasolpro
Address: Lassahner Str. 73, 19300, Grabow
Country: Germany
- Delivery Area
Novaparasolpro provides shipping services to customers in the European market.
During checkout, the system will display available delivery destinations and related shipping information based on the customer’s provided shipping address.
- Delivery Time
Novaparasolpro partners with several reputable logistics providers, including:
DHL
FedEx
UPS Priority Service
Standard delivery time is approximately:
5-12 business days
Delivery time is calculated from the date the order is processed and shipped.
Delivery time may vary depending on the destination, carrier operations, public holidays, customs procedures (if applicable), and other factors affecting transportation.
- Order Tracking Information
After the order is shipped, Novaparasolpro will send tracking information to the email address provided by the customer at checkout.
Customers may receive tracking updates at important stages of delivery, including:
Order shipment confirmation
Arrival at the fulfillment center
Local delivery arrangements
Updates from other carriers
Customers can track their order progress using the tracking information received via email.
- Delivery Delays
If an order exceeds the standard delivery time, Novaparasolpro will review the delivery status and communicate with the relevant carrier to investigate the specific circumstances.
After reviewing the existing information and delivery status, Novaparasolpro will determine a suitable solution, which may include a refund or exchange (if applicable).
- Delivery Responsibility
Novaparasolpro processes orders in accordance with applicable German and European consumer protection regulations.
Under applicable European consumer protection regulations, Novaparasolpro assumes the risk of loss or damage to the purchased goods before the customer or a customer-designated third party actually receives the goods.
- Customer Delivery Information
The customer is responsible for providing accurate and complete delivery information when placing an order.
If the delivery information is incorrect or incomplete, the customer should contact Novaparasolpro as soon as possible so that we can verify the order information.
- Contact Information
For any questions regarding shipping, tracking, or delivery information, please contact:
Tel: +49 3875 6349963
Email: umbrella@novaparasolpro.com
Website: www.novaparasolpro.com
